Reference

Legal terms, account rights and how we handle your data

We built 7ebd for Bangladesh players who fund accounts with bKash, Nagad and Rocket. This page explains your access rights, how we protect account data and who to contact about policy questions.

Account data protectionUser access rightsPolicy contact pathsEligibility by local lawWithdrawal verification steps
Explore the Lobby Read FAQ
7ebd Legal terms, account rights and how we handle your data
POLICY CONTACT

How to reach us about legal questions

Need to request your data, ask about eligibility or challenge a policy decision? We handle legal inquiries through three direct channels. Live chat connects you to an operator who can pull your account history in real time. Email reaches our compliance desk; expect a reply within two business days. The FAQ below answers the most common policy questions before you wait in a queue.

Live chat Open the chat widget at the bottom right of any page. Tell the agent you have a legal or data-rights question and they'll route you to the compliance desk or answer immediately if the request is simple.
Email Send your request to the support email listed in your account dashboard. Include your username and a clear description of what you need. We reply within two business days with next steps or the data you requested.
FAQ Check the questions below for fast answers about data requests, account deletion, cookie settings and withdrawal verification. Most policy queries are covered there without waiting for a live agent.
DATA & SECURITY

How we handle your account, data and policy rights

We protect every account with the same verification steps, encryption layers and access controls. Here's what that means in practice. Your bKash, Nagad and Rocket transaction references are encrypted in our database and never exposed in URLs or emails. Session cookies expire after thirty minutes of inactivity so no one else can use your device to access your balance. Withdrawal requests trigger a PIN or OTP check to confirm it's really you. We log IP addresses to detect unusual login patterns and freeze accounts that show signs of compromise until you verify ownership.

Transaction encryption

Every bKash, Nagad and Rocket reference you send is hashed and stored in a secure partition. We match deposits to your balance using that hash, not the raw mobile number, so payment details never appear in plain text.

Session management

Cookies keep you logged in as you move between slots, live tables and the sportsbook. They expire after thirty minutes of inactivity. Clear your browser cache to force an immediate logout if you share a device.

Withdrawal verification

Before we release funds to your bKash, Nagad or Rocket wallet, you confirm the request with the OTP sent to your registered mobile number. This step stops unauthorised withdrawals even if someone guesses your password.

Data retention

We keep transaction logs for the anti-fraud period required by payment processors, then archive or delete them.

Legal and data-rights questions answered

Yes. Contact us through live chat or the support email in your dashboard and ask for a data export. We'll send a file with your transaction history, login timestamps and account settings within five business days.

Open a live chat or send an email requesting account closure. We'll verify your identity with an OTP, then delete your login credentials and archive transaction records according to the anti-fraud retention period. The process completes in five business days.

Eligibility depends on the local laws that apply where you are. We operate in regions where online gaming and sports betting are permitted. Confirm that participation is allowed under your jurisdiction before you open an account. We make no claim about specific licence authorities.

We record the transaction reference, the amount sent, the timestamp and your username to match the deposit to your balance. Your mobile wallet number is hashed and never stored in plain text or shared with third parties.

We retain payment logs for the period required by anti-fraud rules, usually one to two years. After that we archive or delete them. You can request earlier deletion by contacting support, though we may need to keep records tied to open disputes.

Session cookies are required to keep you logged in and track your balance across pages. If you block them in your browser settings, you'll need to log in again each time you open a new page. We do not use third-party advertising cookies.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoPrivacy PolicyApp7ebd AppInfoFAQ

Related pages

7ebd Bangladesh Register Bangladesh Rocket Help 511 7ebd Casino About Us