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How We Handle Your Account Data

We collect what we need to run your account, process bKash, Nagad and Rocket payments, and keep your login secure. This policy explains what we gather, how we use it, and the choices you have.

Account securityPayment processingCookie controlsData requestsContact channels
7ebd How We Handle Your Account Data

Privacy Questions and Data Requests

If you want to see what data we hold, update your details or ask about retention, reach us through live chat or email. We respond to data requests within a reasonable timeframe and guide you through the verification steps.

Team online

Live Chat

Open the chat icon in the bottom corner to ask about your data, request changes or check what we have on file. Our team verifies your identity before sharing account details.

Email Support

Send privacy questions or data requests to our support address. Include your registered email and account username so we can locate your record and respond securely.

Account Settings

Log in and go to account settings to update your contact details, change your password or review linked payment wallets. Some changes require a fresh verification step.

Data Handling and Security Measures

We encrypt connections, restrict database access and log changes to sensitive fields. Cookies help us remember your login and preferences without asking you to re-enter details every visit. Payment data flows through secure channels to bKash, Nagad and Rocket processors.

Encryption Standards All pages run over HTTPS so login credentials, payment wallet numbers and session tokens travel encrypted. Database records are stored with access controls that limit who can read or modify them.
Cookie Use We set session cookies to keep you logged in and preference cookies to remember language or layout choices. You can clear cookies in your browser settings, but you will need to log in again.
Payment Processing When you deposit via bKash, Nagad or Rocket, we pass your wallet number and transaction reference to the payment processor. We do not store your mobile banking PIN or full wallet credentials on our servers.
Data Retention We keep account records and transaction history to meet financial regulations and resolve disputes. Closed accounts are archived after a retention period. Contact support to request deletion where local law permits it.

Privacy Policy Questions

We collect your email, username, password, mobile number and payment wallet details for bKash, Nagad or Rocket. We also log your device type, IP address and session timestamps to protect your account from unauthorised access.

Yes. Contact support through live chat or email with your registered details. We verify your identity and provide a summary of your account data, transaction history and linked payment wallets within a reasonable timeframe.

Active accounts remain on file while you use the platform. If you close your account, we archive your records for the period required by financial regulations, then delete personal identifiers where local law allows it.

We share transaction details with bKash, Nagad and Rocket processors to complete deposits and withdrawals. We do not sell your data to advertisers or unrelated companies. Payment partners handle their portion under their own privacy policies.

Log in and go to account settings. Enter your new email or mobile number and confirm the change via the verification code we send. Some updates require re-verifying your payment wallet to maintain security.

We use session cookies to keep you logged in and preference cookies for language and layout settings. You can clear cookies in your browser, but you will need to log in again and reset your preferences each visit.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.